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Privacy Policy

Last updated: May 2026. This policy explains how DraftlyAI handles personal data, document content, account information, payment-related data, and support communications.

1. Who we are

DraftlyAI is an AI document generation SaaS operated by Al Abdali Tech. The platform helps users create proposals, contracts, invoices, and related business documents.

2. Data we collect

We may collect the following categories of information:

  • Account data such as name, email address, login method, and authentication records.
  • Document inputs such as client names, project details, pricing, notes, and uploaded logos.
  • Generated content such as proposals, contracts, invoices, and document history.
  • Credit and usage records such as credit balance, credit transactions, generation logs, and timestamps.
  • Support and feedback content submitted through support tickets or feedback forms.
  • Technical data such as IP address, browser type, device information, error logs, and security events.
  • Payment-related metadata from payment processors. We do not store full card numbers.

3. How we use data

We use data to:

  • Provide authentication and account access.
  • Generate AI documents requested by users.
  • Save document history and improve user experience.
  • Manage credits, billing, refunds, and fraud prevention.
  • Respond to support tickets and product feedback.
  • Improve security, prevent abuse, and monitor service reliability.
  • Improve templates, product quality, and user onboarding.

4. AI processing

When you request AI generation, relevant document inputs may be sent to our AI provider to produce the requested output. You should avoid entering highly sensitive personal data, regulated data, secrets, passwords, private keys, or confidential third-party information unless you have the right to process it.

5. Data storage

Account, credit, support, feedback, and document data may be stored in our database and infrastructure providers. Uploaded logos may be processed to display branding in document previews and exports.

6. Payments

Payments may be processed by third-party payment providers. We may receive payment status, transaction identifiers, plan details, and billing metadata, but we do not store full card details on our servers.

7. Sharing of data

We do not sell personal data. We may share limited data with service providers that help us operate the platform, such as hosting providers, authentication providers, AI providers, analytics tools, payment processors, and support tools.

8. Security

We apply reasonable technical and organizational controls, including authentication, access controls, server-side authorization, restricted service-role usage, and monitoring. No online service is 100% secure, so users should avoid entering unnecessary sensitive data.

9. Retention

We retain account and document data as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and maintain accurate financial records.

10. Your choices

Depending on your location, you may request access, correction, deletion, or export of your personal data. Some records may need to be retained for legal, accounting, security, or fraud prevention reasons.

11. International users

DraftlyAI may be used by customers in different countries. Your data may be processed in countries where our service providers operate.

12. Contact

For privacy requests, contact us through the support channels available inside the application or through Al Abdali Tech official contact channels.